Terms & Conditions

 

Contacting us

Ultravitality is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us:

by e-mail:info@ultravitality.co.uk

by phone: 01626 863128 (office hours ) 
 

Making A Purchase

Making a purchase could not be easier. Just browse our website, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

 

Payment types accepted

We accept payments by paypal

UK delivery only, at the moment.

We wll be delivering within the European Union soon. Orders from outside the European Union is not possible at the moment. 

 

Privacy Policy

We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that. We do not give any of the data you give us to any third party. All credit card information is encrypted and even our staff cannot see all the details.

 

Cookies

Cookies are used on this shopping site, we need them to process your order and assume that by placing an order you agree to the use of cookies. For your reassurance - A cookie can be thought of as your online ID card, which tells our website information about your order and user details. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to spread viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

 

Data Protection

Under the principles of the Data Protection Act we would like to inform you that we hold a record of all the details we need for setting you up and servicing you as a customer. If our records of your name, address, telephone number or any other special information are in any way inaccurate please let us know as we want to maintain up to date records.

 

Product Information

Product information, dietary flags, photographs, and pack sizes are all for illustrative purposes and general advice. Though we believe them to be correct they cannot be guaranteed. From time to time recipes, packaging, dietary classifications and ingredients vary and change and we may not always be as up to date as we would like to be, so please always check the details on the packaging before using. This is especially important if there is a possibility of an allergic reaction.

Please contact the manufacturer of the goods, or your own doctor directly if you have any doubts concerning the nature of product ingredients or if you suspect that you may be allergic to the ingredients.

 

Nut Caution

Please note that we store nuts on our premises along with all other products, we do not have a special nut free zone.

Delivery Schedule

We deliver your order as soon as we can. Orders received before 11:00 will normally be sent to you in one or two business days by parcel carrier or Royal Mail. (UK mainland only)

 

Delivery Limitations

We regret that we cannot send temperature controlled goods or fresh produce over seas or to some more remote UK locations.

Our UK deliveries are sent with a carrier on a "before close of work" basis which means that your order should generally arrive with you before 5.30pm on the day we have indicated. We cannot guarantee or specify a time of day.

 

Delivery Options

Delivery options and any costs are calculated dynamically as you place your order and are displayed on the "my basket" or checkout page. More detail and the delivery cost breakdown are given below.

UK Mainland (excluding certain areas)

 

0g - 200g = £1.90

201g - 2kg = £3.90

2kg - 5Kg = £7.45

 

Heavy orders (over 25 kg) may incur a surcharge of £5.50 (per 25 kg).

Chilled and Frozen products require special packaging and are subject to a £3.50 packing charge per section. This surcharge is dropped if the order value is over £75.

 

The Scottish Highlands and outside UK Mainland

We will have to make a delivery charge for orders to the Scottish Highlands and outside the UK mainland. But delivery is not possible at this moment in time.

 

Out of Stocks

If the product you wish to order does not have an "Add to basket" button then the item is out of stock at the time of browsing. Information is updated regularly so please look again or email us.

Occasionally the site will let you order a product but it may be not available when we pick your order. If this should happen, we will process the remaining items so that we get your order to you as soon as possible. If you want us to hold your order if specific items are not in stock please tell us when you place the order. 

 

VAT

All prices shown are inclusive of VAT where applicable. The VAT exclusive price is shown separately for the benefit of overseas customers for whom VAT does not apply.

 

Guarantee, Returns and Order Cancellation

 

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

You may cancel your order up to 7 days after receiving the goods. If you wish to cancel before we have dispatched the goods then please call us. If you wish to cancel after we have despatched the goods then please call to arrange a return. In this instance, the charge made to you will be refunded on return of the goods. If the return is for reasons other than faulty / incorrect goods then we will need to ask you to cover the cost of returning the goods to us.

Frozen, chilled and "fresh" goods cannot be returned.

If your order is damaged on arrival please sign for it as damaged. If there is interior damage please take a digital photograph and email it along with the consignment number of your parcel so that we, in turn, can validate the claim for the damage from our courier.

 

Environmentally Friendly Packaging

We try to maintain high environmental standards with our packaging and use biodegradable or recyclable materials wherever possible. Obviously when sending products by mail it is very important to package them adequately to reduce the risk of breakage. We use triple walled cardboard boxes which are totally recyclable and fill these with biodegradable air pouches which you can easily puncture and either recycle or compost.

 

Privacy Policy

We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.

 

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Cookies are small text files that web sites can send to your computer. A cookie can be thought of as your online ID card, which tells our site info about your order and user details. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to spread viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site. Under the principles of the Data Protection Act we need to inform you that we hold a record of all the details we need for setting you up and servicing you as a customer. This includes special delivery instructions and dietary requirements if applicable. This information may also be used as a basis for sending you information we think will interest you. Should you wish not to included in this please tick the opt-out box at the point of ordering, but obviously we need the information on file to service you as a customer. If our records of your name, address, telephone number or any other special information are in any way inaccurate please let us know as we want to maintain up to date records.

CONTACT ULTRAVITALITY

Call Here:  01626 863128
Monday - Friday: 9am - 5pm 

Saturday - 9am - 4pm

info@ultravitality.co.uk

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